Web Accessibility Support & Maintenance WCAG 2.1 AA | Ongoing Compliance

Accessibility with a holistic, ongoing approach

For products that evolve every day

An initial accessibility audit is the first step, but the real challenge comes after: when new content is published, documents are uploaded, modules are updated, or sections are redesigned. Without a broader approach, the same issues can reappear and real improvement for users is hard to achieve.

Our maintenance service keeps digital projects accessible over time through periodic reviews and expert support, with a proactive approach and sustained compliance rather than a one-off snapshot.

We solve the common challenges of web accessibility

Anticipation

Changes are implemented but no one validates accessibility

In the site improvement process, accessibility is often not addressed proactively. We review implemented changes and detect issues before they reach users.

Holistic vision

Work is spread across multiple providers and teams

When work is distributed across teams, accessibility becomes harder to manage. We provide a comprehensive view and technical coordination so everyone stays aligned.

Optimization

Limited internal resources and lack of time

Accessibility resources are scarce. That is why we deliver a service that improves accessibility continuously, prioritizing tasks and optimizing effort and cost.

Evolution

Accessibility issues repeat

Our service integrates accessibility into processes so problems do not recur, reducing future incidents and improving overall product quality.

Accessibility from the ground up, not as a temporary solution

We do not audit at the end to discover problems. We apply WCAG 2.1 AA from the initial design and validate with real assistive technologies.

WCAG 2.1 level AA EN 301 549 Royal Decree 1112/2018 Directive (EU) 2016/2102 European Accessibility Act (June 2025)

Talk to our specialized team

Talk directly with our team and we will help you build accessible projects

hello@theinteractive.studio

What does our accessibility support and maintenance include?

Change reviews

We validate evolutions, redesigns, and new sections to avoid introducing new barriers.

Keyboard navigation checks
Contrast and visibility
Semantic structure (headings and landmarks)
Alternative texts

Periodic audits

We run recurring audits to assess the current state of the site and its evolution.

Review of new pages and content
WCAG-based evaluation
Prioritized issue list
Improvement proposals by impact and effort

Accessibility statement

We prepare and keep the statement aligned with the real state of the site.

Tailored drafting for your site
Review and updates after changes
Evidence and traceability

Structural improvements

We define accessible foundations so each release is easier to do right.

Design system with accessible patterns
Training for teams (design, content, development)
Accessible publishing checklist

An easy-to-adopt process, without friction

We adapt to the internal processes of companies and public bodies and to how changes and new content are managed, integrating into day-to-day work without adding workload or complexity to teams.

Fast alignment and first reviews

We launch the service quickly. From day one, we provide clarity, priorities, and a realistic work plan.

01 Context meeting (CMS, sites, providers, change cadence)
02 Checklist and criteria tailored to each digital product
03 First report with prioritized improvements

Change validation

We review evolutions, new sections, forms, documents, and updates before or after publishing.

01 Batch review (new pages, PDFs, modules, etc.)
02 Actionable issues with evidence and clear recommendations
03 Coordination with vendors and technical/development teams

Continuous compliance

Ongoing guidance to keep compliance over time and with preventive structural improvements.

01 Periodic audits (monthly, quarterly, or biannual)
02 Accessibility statement: review and maintenance
03 Preventive improvements (training, design system, guides, AI...)

Plans

Service options fully adaptable to each project

We know not all portals are the same. Some digital products update daily while others evolve more gradually. Some have complex structures and others are simpler to manage. For each case, accessibility maintenance looks different.

That is why our accessibility support and maintenance service is not a closed package. It is fully configurable and designed to adapt to each organization, its way of working, and its budget. We define audit frequency and scope together to ensure sustained compliance.

Basic plan

Essential compliance

Ideal for smaller digital projects, such as portals with few monthly updates.

Periodic audits with follow-up on results
Report with an action plan
Accessibility statement

Advanced plan

Active maintenance

For projects with frequent updates and a focus on continuous product evolution.

Monthly audits with follow-up on results
Review and validation of changes
Accessibility statement

Expert plan

Cross-cutting accessibility

Designed for projects with multiple teams involved and a high volume of content.

Continuous auditing with follow-up on results
Review and validation of changes
Proactive structural improvement proposals, such as design systems
Accessibility statement

Frequently Asked Questions

Accessibility support and maintenance is an ongoing service to ensure that a site, intranet, or web application remains accessible over time and complies with WCAG 2.1 Level AA requirements. Unlike a one-off audit, support and maintenance focuses on day-to-day changes, reviewing new pages or sections, design updates, new functionalities, new content publication, plugin or library updates, and resolving accessibility issues reported by users.

An accessibility audit is an evaluation at a specific moment. It identifies accessibility barriers and proposes fixes. Accessibility maintenance goes further. It takes care of what happens after, preventing a site from becoming inaccessible again after changes and new content. The recommended approach is continuous maintenance and support between audits.

Typically, the service includes periodic accessibility reviews (manual and with tools), task definition for fixing issues, advisory support for internal teams (design, development, and content), validation of evolutions, and integration of accessibility improvement tools.

The most common issues we solve include missing alternative text (alt) for images, insufficient text contrast, incorrect heading hierarchy and semantic HTML inconsistencies, keyboard navigation, screen reader accessibility, form behavior, ambiguous or imprecise language, or use of aria-labels, among others.

Although legal obligations require compliance with WCAG 2.1 AA, we recommend following WCAG 2.2 AA criteria. If your organization wants future proof compliance, the ideal approach is to improve with 2.2 criteria.

We usually work with a mixed model that includes a ticketing channel for issues, a recurring review (monthly or quarterly), and review and validation before releases (accessibility QA). This covers both reactive work (issues) and preventive work (avoiding regressions).

Yes. We adapt to your existing technology and coordinate with your vendor or internal team. We also work with custom builds (React, Vue, Angular, Next.js, Nuxt...).

In that case, maintenance is especially useful. With frequent changes, it is common to publish images without alt, use incorrect headings, or create inaccessible actions. With maintenance, we build a safety belt so growth does not degrade accessibility.

Yes. In fact, it is common to start with an audit where we suggest high impact corrections that resolve critical barriers, and then move into the support and maintenance phase.

Yes. In fact, it is one of the highest impact actions. We provide practical training for development teams (accessible components, ARIA, semantic HTML), design teams (design systems), and content teams (writing, images). Accessibility improves dramatically when the team stops fixing and starts building correctly.

Trusted by Forward-Thinking teams

We partner with industry leaders and innovative teams across sectors, delivering digital products that transform how businesses operate and grow.

SaaS & Technology 300+ Projects completed over the years. Travel & Hospitality Insurance Real Estate E-commerce & Retail Banking & Fintech Education Deep expertise in tech-heavy industries Energy & Commodities Healthcare & Pharma Deep expertise in tech-heavy industries Education Independent agency since 2008 Telecom & Media Mobility & Automotive

Services used by demanding teams and companies

We help you evaluate the state of your project, generate an action plan and implement it in your projects

We are a team specialized in web accessibility and UX/UI design that has been accompanying companies and public administrations for more than 10 years, from diagnosis to the actual implementation of accessible solutions.

Speak to our expert team

Speak directly with our team and we will help you build accessible projects

hello@theinteractive.studio

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